1. General Policy
At Yeastel, we are committed to providing high-quality automotive services. If you are not satisfied with a service you have received, we encourage you to contact us so we can address your concerns in a professional and timely manner. Our goal is to ensure that each customer receives appropriate care and transparent communication.
2. Service-Based Nature
As an automotive workshop, our services are performed at the time of appointment and are tailored to each vehicle’s condition. Because of this, returns in the traditional sense (as with physical goods) do not apply. However, if you believe a service was not completed as discussed, please contact us immediately to review the details.
3. Refund Conditions
Refunds may be considered under the following conditions:
If the agreed service was not carried out in full
If there was a duplicate payment or error in billing
If the vehicle was not serviced due to a cancellation on our side
Refunds are processed after a review and approval by management. Approved refunds will be issued via the original payment method.
4. Service Reassessment
In some cases, we may offer to reassess the vehicle at no additional cost if the initial service did not resolve the intended issue. We value long-term trust and will work with you to find a solution that aligns with reasonable expectations and the original scope of work.
5. Timeframe for Requests
Requests for review or refund should be made within 7 calendar days of the service date. This allows us to evaluate the situation while the vehicle’s condition and service details are still current.
6. Contact
If you have any questions about this policy or wish to speak with a team member regarding a recent service, please reach out to us directly:
Yeastel
6 Burrows Rd S, St Peters NSW 2044, Australia
Phone: +61 413 110 910
Email: info@yeastel.com